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<\/figure>\n\n\n\nBob Bova<\/a>, president and CEO of AccuSpeech Mobile<\/a>, agrees, emphasizing that voice can also help leverage the strengths of other mobile hardware capabilities. Just voice-enabling a device\u2014and therefore any application it runs\u00ad\u2014can optimize processes and technologies without touching the back end at all, he says.<\/p>\n\n\n\n \u201cYou can exploit anything the hardware can do,\u201d Bova says. \u201cIf you\u2019re picking, receiving or what have you, say \u2018exception,\u2019 and the device will access an application\u2019s submenu and load the appropriate form. This can take a task from 80 seconds to 20.\u201d<\/p>\n\n\n\n Because voice so dramatically improved accuracy and productivity compared to paper-based processes, some early adopters got carried away. As they say: When all you have is a hammer, everything looks like a nail. But scanning is sometimes quicker and more accurate than speaking, and it\u2019s rare that a single technology is ideal for an employee\u2019s entire shift.<\/p>\n\n\n\n \u201cInstead of working with only one modality, we see more technology that augments or is an alternative to voice,\u201d Wheeler says. \u201cRobotics, wearables, light-directed solutions. There are a lot of options.\u201d<\/p>\n\n\n\n Now wearable displays are coming along, he adds, and the ability to read faster than one can listen, for example, could be advantageous for many workflows. A multi-modal approach incorporating several devices results in a common data platform. Taking it a step further, the same voice platform in multiple departments can help improve an entire facility or organization.<\/p>\n\n\n\n \u201cYou don\u2019t want silo improvement, you want systemic improvement,\u201d Bova says. \u201cAny type of commonality you can introduce to break down silos will help managers, who won\u2019t have to track down their counterparts for answers. They can all get on the same page and justify any investment because the best path will present itself.\u201d<\/p>\n\n\n\n
Collecting incredibly detailed data from multiple sources, analytics systems harness voice and mobile hardware to continuously optimize operations.<\/em><\/p>\n\n\n\n
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